Privacy Policy

Soluxe Agency Ltd ("Soluxe," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soluxeagency.com.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide when you contact us through our website, including: name, email address, company name, phone number, and any other information you choose to provide in your message.

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this as "Device Information."

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you relevant communications about our services
• Improve our website and user experience
• Comply with legal obligations

3. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy.

4. Your Rights Under GDPR

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You also have the right to:

• Object to processing of your personal data
• Request restriction of processing your personal data
• Request portability of your personal data
• Withdraw consent at any time

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We group them into two categories: essential cookies, which are needed for the site to function, and non-essential analytics and session-recording cookies, which help us understand how visitors use the site. We use a consent banner so that non-essential analytics and session-recording cookies are only set after you give your consent. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Third-Party Services and Data Processors

We use the following third-party providers to operate and improve our website. Each provider processes data under its own privacy policy.

• Google Analytics 4 and Google Tag Manager: measure website traffic and usage, and manage the tags that load our analytics tools. These are non-essential and load only after you consent.
• Contentsquare: session and behaviour analytics that records how visitors interact with pages, including session recordings, to help us improve the experience. This is non-essential and loads only after you consent.
• Calendly: powers the booking embed used to schedule discovery calls. It processes the details you enter when you book a call.
• Resend: delivers the email generated when you submit our contact form, so we can respond to your enquiry.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at liam@soluxeagency.com.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page.